sagepay - Trying to upgrade to v3. Unable to find 'admin' username for logging into mysagepay -

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i web developer company need upgrade v3 of mysagepay continue trading.

however, username have been given, not appear give me admin rights in control panel. need add ip address of our shopping cart provider allow continue work after end of july.

my guess there username , full admin rights one..

the 1 have payments, allows view orders etc, not access of settings.

is there standard username admin account on given vendor name? i've tried 'retrieve username' using various emails of company, return payments username, isn't apparently admin user.

i've filled out couple of forms online support yet have had no useful responses, , time running out.

can 1 advise whether there standard username gives full access rights (admin?) or whether there way of telling admin user is.

many - pulling hair out here.

gavin

call sage pay. can add ip you, and/or sort out admin user account. you'll need merchant number in order prove have vendor account - can authorisation details screen when viewing 1 of payments have. number 0845 111 4455 - recommend calling out of core business hours pretty busy (but phones manned 24/7)


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